Swyx Phone Systems, a market-leading vendor of IP telephony solutions has been selected by The Consortium, the largest independent supplier of educational resources in the UK to replace their outdated TDM based system. The new SwyxWare ‘pure’ IP telephony system was implemented by Swyx partner GP Telecoms. The new system will enable the company to capture all its customer calls, and reduce call waiting time during peak periods. The Consortium employs 240 staff in the UK and is headquartered in Trowbridge, Wiltshire.

Business Support Director at The Consortium, Joe Caddell comments, “The problem with our incumbent system was its rigidity. For example, the call routing function was very cumbersome – to move staff from one type of call to taking another type required them to log out of one call queue and then log in to the next, resulting in missed calls. Maintenance was an on-going headache. ” Well, Swyx is definitely better than a couple of aspirin!