As Portland, USA, have found out this week, a decent phone system isn’t just for business use. After an E.coli outbreak in the water supply, many Portland residents didn’t realise that they may be risking drinking unsafe water which is why Portland are now looking to invest in a decent phone system that can contact members of the community in the wake of such an event. Utilising a phone system that could use features such as outbound IVR, critical information can get to the right people at the right time. Phone systems – more than just a tool for business!