Following adverse weather conditions and freezing temperatures, the UK’s Network Operators, including BT, declared matters beyond their reasonable control (MBORC) force majeure event across the UK in December 2009 and January 2010. These extreme weather conditions caused the reduced mobility of the UK’s engineering workforce and reduced the numbers of people able to get to control centres. The industry continues to see the impact of this in February as BT and other UK Operators catch up with their engineering workloads, installations and fault repairs. The result means that the Openreach Engineers are experiencing delays to normal installation lead times.