Millions of consumers who are deaf, hard of hearing, mute or have problems with speech are being ostracised by IVR, recent studies show. Telephone interactions more often than not now use IVR- presuming that the consumer has perfect hearing and clear speech. When this is not the case, where does that leave us but cutting off a part of the population? Luckily, our nation is not so xenophobic as to leave people with hearing or speech difficulties out in the cold. Video IVR is luckily, well on the way to being widely available.