1) Keep things as simple as you can. People can only remember so much information, so when you’re giving menu choices, anything over 6 generally confuses people.
2) Consider what interactions you need to automate. Going IVR mad and automating everything will not benefit your business!
3) Research your target audience. Is your intended market location specific? Do you need to alter your persona? What do you need to offer via IVR? Answering these questions first could benefit your company.
4) Offer a human option. Although it defeats the object of you having IVR, it is better than dealing with an irate customer who has tried and failed to get through to an operator.
5) Hire a specialist. Specialist companies such as Elite Telecom have linguistic experts who can help you get the most out of your IVR.