Rob Bowers, product manager of the contact centre division of Avaya , recently said in an interview that contact centres not using call recording solutions are missing out on a lot of opportunities that could make their contact centres and CRM (customer relationship management) systems more efficient. With the constant evolution of IP phone systems, call recording solutions offer a scalable function that adds immense value to companies. Not only can you find out what customers are saying, you can also identify any problems with your agents. That’s why, according to Bowers, Avaya partner with many companies who can offer the best call recording solutions for their contact centres!