Sep 29
I actually can’t think of anything more annoying than waiting in a queue, whether it’s on the phone or in a supermarket. There’s something about queuing that just goes against the grain, don’t you think? So let’s not act like a flock of sheep – instead, let’s say hello to individuality and give a warm welcome to Elite IQ!
With Elite IQ you can say goodbye to call queues – if you ring up and there’s a queue, Elite IQ simply holds your place and tells you when to call back, be it in five minutes or five hours. This thing will revolutionise queuing systems worldwide.
Elite IQ. As good as pushing in.
Due to the nature of the call centre I manage, at certain times during the day we get a massive influx of calls and 98% of the time, all of our operators are busy. Customers are then placed in a queue with the average waiting time being between 3 and 6 minutes which sometimes results in complaints.
Elite IQ has dramatically improved our customer’s experience. Now during our peak hours, callers can simply ring back while Elite IQ holds their place in the queue. Every call is dealt with and my staff no longer have to deal with angry customers, which believe me, is a huge bonus. A definite must have for the conscientious call centre!