Interactive Voice Response (IVR) software is designed to allow phone systems to prompt callers with pre-recorded messages and options. IVR software responds to speech and touchtone input and can reduce costs by replacing the need for a secretary. IVR software is extremely popular with call centres in particular as it can intelligently route callers to the right department, cutting down on call time. To find out more about IVR software, call Elite Telecom on 0844 875 8880.