Business telecoms specialist Elite Telecom has completed its largest acquisition of the year with the purchase of London-based GPNS.

The £4.9 million deal will see the firm increase its revenue by £3.5 million and gain more than 275 London city based new customers.

The takeover will bring with it 15 members of staff and provide opportunities for further recruitment.

GPNS specialises in providing telecoms solutions to businesses which are multi-site organisations for truly resilient voice data networks. GPNS’s products and services include internet telephony such as SIP trunking, industry leading IP software Swyx and a reliable in-house DR (disaster recovery) platform.

Chief executive Matt Newing, said: “This latest acquisition is a real anchor for our growth plans for the coming 12 months, which will see Elite continue to increase its prominence in the UK business telecoms industry.

“Small, high quality telecoms companies like GPNS will add real value to our current services.”

Elite Telecom is the UK’s leading business telecoms provider and the only telecoms company to appear four times in the prestigious Sunday Times Tech Track 100. The company specialises in bespoke business telecoms solutions for large and small blue chip organisations, Premier League football clubs and international corporations.

Elite’s extensive product portfolio ranges from revolutionary and self-branded products such as its intelligent call queuing system, Elite IQ and the PCI compliant, Elite Card Guard, to call recording software and business phone systems. This will help further expand its offerings of VOIP solutions.

Elite was represented in the deal by Gareth McIntegart from corporate law firm DWF.

After the success of the last open day held at Elitetele.com HQ we are thoroughly excited to announce the up and coming second, highly anticipated networking events. Stretched over a two day period, the event will take place on 12th and 13th April 2011 from 11am.

It’s just under a month until the occasion takes place, where we will be discussing two revolutionary products designed to transform and modernise the work place.

Intelligent Call Handling and PCI Compliance will take centre stage, and rightfully so – these two cutting edge solutions are rapidly becoming office, retail and call centre necessities, and have already transformed the operational performance of many of our clients.

The days will be used as an expedient adventure allowing you to learn about the products, liaise with other clients and potential clients, voice your views and opinions, and talk evolving technology.

An open forum will be held to discuss and share strategies, ideas and issues facing the current working climates and environments – and how we can simplify and adapt accordingly with two fantastic products.

We will be featuring guest speakers throughout the course of the session, including the Lancashire Young Director of the Year – Simon Cutler. Elitetele.com is a recognisable and expanding brand, great care is put into our products and services meaning that we only provide you with the best solution, and the necessary tools to ease your working life.

That’s why we receive consistent rankings in the Sunday Times Tech Track 100 Fastest Growing Companies and gained notability as the 5th Fastest Growing UK Company, and 1st Fastest Growing Technology Company in the Lloyds Development Capital Hot 100.

The products – Elite IQ

Elite IQ is a call handling solution with optimum intellect, and promotes itself as an advantageous call centre service. It means that your business will never miss a call, allowing you to provide valuable and insightful customer service – to ensure your customers continue to phone back, and continue to promote your services.

Brits are quintessentially impatient, we hate queuing with ultimate passion – this useful product allows prompts to be given to a caller on hold, and an option to call back at a more convenient time. If the caller phones back after the specified time, they will be placed to the front of the queue.

Elite Card Guard

Elite Card Guard is our very own answer to PCI Compliance, but what is PCI compliance? PCI is mandatory for all companies performing transactions over a phone line to stop and drastically limit the rise of card fraud and the data breaches of customer card information.

The product has already received grand reviews from UK companies, and is an invaluable tool for promoting positive company imagery and keeping customer card details safe and secure. The PCI Security Standards Council is formed with payment brands including Visa, MasterCard and American Express.

To find out more, and if you are interested in attending the event, please call us on 08448758880 and ask for Ian Roby. There are now two new dates for next the open day – 12th and 13th April 2011 @ 11am.

We are excited, are you?

Attendees of Tuesday’s Open Day extravaganza have come away praising two innovative products on display – Elite Intelligent Call Queuing and Elite Card Guard.

It was Elite’s IQ product that ultimately stole the show, with clients hailing its ‘flawless’ and ‘opportunist’ use. With one representative commenting; “It seems so simple and logical that I still have my senses telling me something is wrong.”

The day was a huge success, offering attending clients to mingle and network, whilst providing them with a unique look into the offices and the façade behind Elitetele.com.

Guest speaker Matt King, developer of the Elite IQ product, was acknowledged for his passion during the presentation of the intelligent call queuing system by attendee Nigel Wood, Customer Experience Director of The Listening Group.

Other guest speakers included Simon Shaw, key account manager for Elite Card Guard (a PCI DSS compliance solution) and Simon Cutler – Lancashire Young Director of the Year.

Guests were given unique insight into the products by their company representatives, followed by conversation, discussion and questions.

From left to right; Nigel Wood, The Listening Group, Simon Shaw, Semaphone, Simon Cutler, Lancashire Young Director of the Year, Stuart Bailey, E.ON Energy and Nick Mannion, Commercial Director for Elitetele.com

Attendee Stuart Bailey, Operational Effectiveness Manager of E.ON Energy said about our revolutionary call queuing service: “The Elite IQ product is unique and has left me intrigued and curious to understand more about the benefits that it can deliver.”

He continued; “Clearly [Elitetele.com is] a company with unique ideas, blending a positive, supportive environment with the desire to help promote high levels of Customer satisfaction.

“A very useful day and great hospitality.”

Whilst our tea making ability was commended as part of the overall success, a pleasant disposition and atmosphere resounded for the three hour event.

We believe in striking up personal relationships with clients and potential clients, and satisfied responses have flooded the Elite inbox ever since.

So much so that Elite will be holding another Open Day next month, for full details please call 08448758880 and ask to speak with Ian Roby or Matt Kinsella.

Many thanks go out to the participants of Tuesday’s successful event.

Elite Telecom is very proud to announce that we have been named Fastest Growing Company in the North West by Insider Magazine.

Every year the recognised publication releases Growth 100, a list of the fastest growing companies in the region and Elite Telecom has raced straight to number one with 149% average four year EBITDA growth. CEO Matt Newing has attributed the company’s recent acquisition trail as a reason for success this year.

“We’re very happy Insider Magazine has recognised our recent efforts. They have always been supportive of our acquisitions and being named the Fastest Growing Company in the North West is a great accolade.”

Growing from strength to strength every year Elite Telecom has set aside a £5 million acquisition pot for the future.

Watch this space!

If you run a successful business no doubt a hectic call centre is part of your infrastructure. Receiving hundreds of calls every day you’d have to have super human powers to manage every call without leaving anyone waiting. This is where call queuing comes in to play. With call queuing when a customer rings for your services, rather than hearing an engaged tone they’re simply positioned in a call waiting queue. During the wait call queuing can offer options to the customer such as allowing them to record and leave a message whilst also having the ability to play pre-recorded announcements apologising for the wait.

Not only this but call queuing can actually update the customer on their position in the queue and advise how much time is remaining before they reach your staff and in addition to apologies you can also play informational announcements which may in fact resolve the question behind their call in the first place.

With call queuing you can ensure that calls are distributed fairly based on staff availability or directed to the correct person based on their skills. So if you’re looking for a more customer friendly approach to the services that you offer then call recording is the answer. A well-managed call queuing system increases customer satisfaction and results in fewer customers deserting a call, allowing you to do your job more efficiently.

So what are you waiting for? Get in touch with Elite Telecom today and get the products to make your telecommunications more efficient.

If you have a business, small or large no doubt in today’s working environment you’ll rely heavily on the internet. This is why it’s imperative that you have a reliable, secure and fast business broadband connection. Here at Elite Telecom this is just one of the products we supply that can get your business on the road to success.

If you want to sustain a healthy business then you need top communication between staff and customers, which business broadband can ensure. It allows you to network, surf the web without disruptions and even enables the likes of VoIP to allow actual voice to voice communication online. This fluid communication is what makes your business run smoothly on a day to day basis, allowing you to get on with the tasks which help your business grow.

Not only this but a quality business broadband package can improve your security allowing you to back up files online so that should your computer systems fail your work and valuable data is stored safely.

So if you think that your business could benefit from business broadband, get in touch with Elite Telecom today. Don’t waste any more time on getting frustrated over a slow connection or one that drops at the most vital points, solve these issues with a business broadband package today.

If you have a business then you can benefit from Interactive Voice Response or IVR as it’s more commonly known. This technology allows you to relay any information you want your customers to know before they even reach your staff with automated recordings. This of course not only informs your customer but also saves you time as your IVR system will pick up a call and offer options which will direct your customer to the correct area in your company. Therefore not only will the customer receive the answer they’re looking for quicker but your staff don’t waste time trying to find the relevant person suited to the job.

Not only this but IVR works 24 hours a day. So when you simply haven’t got a presence in the office your system can provide that friendly upbeat welcome which will inform your customer of your opening hours or whatever other information you wish to project. Plus should your caller leave a message then your IVR system can store it for you to pick up when you’re next in the office so that even when you’re business is closed you never lose out on potential customers.

So what are you waiting for? See how your business can benefit from IVR and a whole host of other telecommunications products and services today with Elite Telecom.

Do you find that some phone numbers just stick in your head? It’s just something about the way you say them or the movement of your fingers on the key pad which means you never forget them. Well imagine if this was the case for your businesses’ phone number? Well with Elite Telecom we can supply you with a 0844 number so that your number is on the tip of everyone’s tongue.

These phone numbers can provide your business with a nice healthy income (providing it points to a UK landline) and you’ll have the added benefit of a non-geographic number not limiting your services to a specific area.  This will disguise your location and make you look like a corporate company, enabling you to move anywhere in the UK and keep your 0844 number giving you national recognition and that edge over other businesses. But the benefits don’t stop here you will also be able to keep track of who calls you and location plus you’ll also get unified messaging (including voice messages & faxes sent to your email) to provide a timely response to the messages left by your customers.

Having an 0844 number is a powerful cost effective product, that has proven to be successful and guarantee customer loyalty and satisfaction. So what are you waiting for? Get in touch with Elite Telecom today and see how you can benefit from something as simple as a new phone number.

Well it’s the end of Movember and officially the start of advent. But in case you don’t know what this Movember malarkey is all about, allow us to explain. Each year during the Month of November any male taking part must ditch their pride and begin growing a moustache, hence the name ‘Mo’ vember, clever eh? The facial growth must begin on the 1st of November and can finally end on the 1^st December with an influx of men dashing for the razors. The aim of the moustache ridden event is to raise awareness for men’s health in particular prostate cancer and other cancers that affect men.

On 1^st Movember our staff at Elite Telecom registered at Movember.com sacrificing their beautifully clean shaven faces to begin their journey to produce the most impressive tash with styles ranging from the crafted ‘trucker’ to the bushy yet impressive ‘Bert Lancaster’. Officially named as Mo’ Bros our crew at Elite have been raising money throughout November with those generously donating to our Movember page online.

But not forgetting our supportive Mo Sistas who have also been helping to raise awareness in support for our Mo Bros efforts. Mo Sistas are the women who register to support the men in their by seeking sponsorship for their Mo-growing efforts.

So far we’ve raised a whopping £1,825 but we’re not stopping here. We’re still raising those much needed pennies so if you want to donate to our Movember Bros follow this link. http://uk.movember.com/mospace/index/search/q/ELITETELE.COM

And seriously just take a look at the efforts of our guys, they’ve gone a whole month looking like this and just think of all those dodgy looks they’ve dealt with but we’re sure it will all be worth it.

It sounds obvious but one of the best ways to streamline your business is by combining your communications and with a more streamlined business comes efficiency which of course results in better business.

Integrating people and communications is the main objective of Cisco Unified Communications, making your employees’ jobs easier and allowing them to work a hell of a lot smarter. These days the amount of communication channels we have access to are endless and unless you stay in control it’s easy to lose track and find your business in a huge mess of communication confusion. This is where unified communications can lend a hand, managing your multiple platforms and functions whilst also keeping you connected.

So if you want to reap the benefits of a unified communications system then all you need is a business broadband connection and just in case you haven’t got one, don’t worry we can even provide you with one of these. After all it’s our job here at Elite Telecom to get your business running as effectively as possible, so what are you waiting for? Get in touch with us today and see how we can help.

Here at Elite Telecom we love technology, without it we simply wouldn’t exist. However, we have to be honest and admit that at times technology does let us down. 

Despite its tremendous advantages your technological equipment just like ourselves can one day just decide to give up. But this can have devastating effects within the business world, meaning your daily tasks can come to a standstill.

So this is where Elite Telecom step in. We know how important communication is within a business and it’s our aim to ensure that the phone systems and other telecommunications we supply are consistent and reliable. We do this by replacing any phone systems which have exceeded their life expectancy and by offering a maintenance package that covers your phone systems to keep them in check.

Not only this, but to prevent further damage to your business in the event of a technological failure we also supply back-up and recovery services to ensure that any valuable data your business owns isn’t lost and your business continuity is intact.

So keep your customers and your staff smiling and ensure that your technology is in check with Elite Telecom today.

We’re all very aware of our current economic climate and if you own a business no doubt you’ll be extremely aware. So this is why it’s imperitive that a business makes cut backs wherever possible and a great way to do this is with an economic saviour in the form of a VoIP solution.

VoIP  or Voice Over Internet Protocol technology amalgamates several features into one unique package, allowing complex tools to be simplified into one easy to use tool helping to lower costs on phone calls greatly.

If you’re a relatively new business telephone costs can eat up a huge part of your budget, however you can save a lot of money with VoIP.  With internet access improving every year comes new opportunities for low-cost business telephone systems so why not make the most of improving technologies and utilise VoIP and save money for your business.

Here at Elite Telecom we offer a top quality VoIP service so get in touch with us and make your business communications more effective today.

Video Conferencing is quickly making its way up the telecommunications ladder proving itself to be a sought after communications solution for thousands of businesses, both large and small. Video Conferencing is providing the answer to so many business issues, cutting costs and time lapses it is a slicker way of managing your communications.

When it comes to your business meetings, video conferencing slashes hefty travel expenses offering virtual face to face meetings without the need to travel for hundreds of miles, allowing you to get the job done more efficiently. Not only this but with video conferencing not only are you cutting costs but just think of the time you’ll be saving yourself. Many business meetings require long car journeys and in a lot of cases a flight which can take the best part of the day before you’ve even begun to discuss business. Yet with video conferencing with a mere switch of a button or click of a mouse your meeting can commence resulting in quicker decision making and consequently more time spent on growing your business.

So what are you waiting for? Get in touch with Elite Telecom today and streamline your business with the advancements you need to run a successful business.